El-Cajon Harley-Davidson® Rewards

Customer Testimonials

 
Great Dealership!

I recently went back to purchase my 2nd bike from El Cajon Harley Davidson. Why? Complete confidence in the sales, finance, service, and parts department. Rico, Leah, Eric, and Greg were fantastic.

I purchased a 2014 Street Glide Special and it's an amazing bike. The handling is awesome, style/look is fantastic, and new features meets and exceeds every guy or gals expectations,

Thanks again !!!
By: Keith linneman
San diego
Overall Rating: Star Star Star Star Star
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Great Dealership!

I recently went back to purchase my 2nd bike from El Cajon Harley Davidson. Why? Complete confidence in the sales, finance, service, and parts department. Rico, Leah, Eric, and Greg were fantastic. Thanks again !!!
By: Keith linneman
San diego
Overall Rating: Star Star Star Star Star
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Ricky Estrada is truly an asset to the Harley Company. He is extremely knowledgable and very friendly. I enjoy going into Harley and getting the up most customer service from Ricky. I give him a 5 STAR rating!
By: Elizabeth Smith
Lakeside, CA
Overall Rating: Star Star Star Star Star
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I have never had a better experience in my life in buying something than when I purchased my first Harley from El Cajon Harley Davidson. The very professional, friendly, knowledgeable, no pressure staff was spot on in the entire purchasing experience. Dennis is a great salesman, he explained the Harley back round and was very helpful in helping me choose the perfect bike that fit me. Greg was great in working with me on my finance needs and never quit until I was happy with what I was buying. I think Car dealerships could learn a lot from El Cajon Harley. Car dealers see you as dollar signs and we usually can always see through their kindness and realize that before we leave, but here you feel like family even after you leave. I highly recommend you give this place a try if your looking for a new bike.
By: Derek Dau
el cajon, CA
Overall Rating: Star Star Star Star Star
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You guys were great. Louis was outstanding. I am 53 years old I have bought a butt-load of cars, trucks and bikes and El Cajon Harley was by far the best experience of all time. No hassle, everything explained up front, no hidden crap. What a blast and I am riding the hell out of the bike with no issues. Thank you.

V/R JT

By: james T
CHULA VISTA, CA
Overall Rating: Star Star Star Star Star
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I walked in and was instantly helped, the sales man Louis linfoot
Was awesome! So helpful and well informed on every aspect.
From a 1-10 scale I give the whole thing a 15!!
By: Josiah Hoffman
Spring valley, CA
Overall Rating: Star Star Star Star Star
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I love the harley experiance everyone you meet could be your best friend.All the employees are the most helpful in macking sure your every Biking experiace is fulfilled.
By: Roger Daniel
Santee, CA
Overall Rating: Star Star Star Star Star
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By far hands down!!! The best group of professional people that gives so much to their customers and their buying experience!

I have purchased 2 bikes this year(2012) and they continue to provide me with "SECOND TO NONE" customer service that NO OTHER DEALER has been able to provide me EVER!!!

To all the staff at El Cajon Harley (and i mean ALL!!) THANK YOU SO MUCH FOR MAKING MY DREAMS COME TRUE EVERY TIME I WALK INTO YOUR STORE!!!

I really enjoy shopping there!

Respectfully,
Mike Stanley
By: mike stanley
EL CAJON, CA
Overall Rating: Star Star Star Star Star
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I just receintly broke my wrist and was requesting service on my
2011 Street Glide. Tyler was my first contact. He did everything possiable in satisfying my request for service on my Street Glide. Everyone involved in helping in the up keep of my bike went above and beyond any expectations. Much appreciation for the shop and your employee's that work at El Cajon Harley Davidson. Extra thanks to Tyler in the service department.

By: THOMAS STAWICKI
Overall Rating: Star Star Star Star Star
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I have got the itch and no matter how I scratch it, I always end up back at El Cajon Harley. I came in here before I had surgery, looking to make a purchase couple of months after recovery. that's when i meet Eric Diaz. He knew the deal that I was unable to buy right away, instead of blowing me off and looking for the next quick sale, he talked to me for a couple of hours to find what would fit my style of riding and loaded me with tons of reading material while I was down. While I was laid up after surgery Eric made several courteous phone calls to see how I was recovering. Unfortunately the surgery didn't go as planned and I am still unable to ride. I will be back up soon and looking forward getting a 2013 Softtail Slim. Eric you definitely have earned my business.
By: Dustin Hayes
Lakeside, CA
Overall Rating: Star Star Star Star Star
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I had talked to different dealerships about doing some California legal engine upgrades and was disapointed with unknown prices and time frames , one southbay dealership didn't even know the information in the Harley factory Tech spread sheets from the SE Catalog . After a friend told me El Cajon Harley was under new management , I went and met Matt at the service dept. I got more encouraging responses to my questions ,so I set up my appointment . Needless to say not only was the cost accurate to what I was told , it was done when he told me it would be . My bike runs GREAT and I was so pleased I went back and had more work done .I talked to Derrick and Janet in the Parts Dept. and they worked with me to pick out the handlebars and accessories that best fit my needs and budget . All said and done , this was one of the best experiences with a dealership I ever had ,and I will highly recommend them to anyone looking for a great motorcycle parts and service . Sincerely, R Webb .
By: robert webb
san diego, CA
Overall Rating: Star Star Star Star Star
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If you are looking for a dealership that hits the mark and knows how to take care of their customers then you must be at El Cajon Harley. I have bought 3 motorcycles from this dealership. If you already know what you want or would like someone to guide you then please make sure you ask for Eric Diaz. This guy knows his product and loves what he does and it shows. The parts department guys are very knowledgable and are a pleasure to work with. Matt is the service manager and will make sure your ride runs the way it should. These guys are honest and always put the customers needs first. If you are wanting to buy a top of the line motorcycle then shouldn't you do it at a top of the line dealer? Take care and maybe I will see you at El cajon Harley.
By: Charles Baltezore
Santee, CA
Overall Rating: Star Star Star Star Star
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The best bike buying experience we have ever had. Mark, Matt and the entire staff were great! Good price and exceptional customer service. No pressure, everyone was extremely helpful with our multiple customizations. All of our questions and concerns were addressed immediately with professionalism. We love our awesome new bike! It is worth every penny!
By: Maria Helmut Turbanisch
Santee, CA
Overall Rating: Star Star Star Star Star
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eric diaz was great. my wife picked out my 2012 delux softail
its bitchen. all the employes are nice and helpful.i plan to hang out
once and a while. louie noble.
By: louie noble
el cajon, CA
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I have been to every Harley dealership in San Diego County looking for my FTLRU. The quality of customer service I have received here is unmatched. The sales staff took the time to listen to my questions and answered everything even before I was ready to buy. Months before I bought my bike I had decided this was the dealership I was going to buy from. The friendly attitude and personalized level of service will keep me coming back for years to come.

Casey

By: Casey Gini
Santee, CA
Overall Rating: Star Star Star Star Star
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When I come to SOCAL , I come vist ElCajon Harley Davidson.
By: Harrell Conners Jr
McLean, TX
Overall Rating: Star Star Star Star Star
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Hi. I haven"t ridden for 40 years since I road a small yamaha and It was like learning all over agen on an almost 900 lb Bike. I must be out of my mind! I laid the bike down 7 times in my first two weeks. I must be out of my mind. A friend asked me what has gotten into me when I told him I baught A Road King. Others have said that I was too old to be in a mid life crises. For the first month, I notised my hands were shaking prioer to a ride and sometimes I would talk myself out of going for a ride and suceded. Today, you can"t get me off the bike.
After having the bike for a few day"s and laying it down in my driveway, my lovely "NOT SO NICE " neighbor had to make shure she saw me comming back home standing in her yard with her arms folded insinuating "ha ha", Ken droped the bike. I don"t drop the bike any more needless to say. I am sorry that my dear neighbor is so jellious and very un-happy.
It"s time for FUN on the Bike. Thank"s Greg, you sold me a great bike.
Ken
By: Ken Bojok
Lake Side, CA
Overall Rating: Star Star Star Star Star
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In the last four years I have had four bike shops work on my bike before I took it to El cajon Harley. Three of these shops were a total joke! To say the least I was extremely dissapointed. They all gave my bike back with problems it never had. I had to ride 80 miles round trip for them to fix thier screw ups. One of them took three visits to realize they cracked a spark plug causing a backfire. If I mentioned all the screw ups you would think I was talking about the three stooges! One shop did the work just fine. People asked me what they charged & were shocked how much I paid.
I recently took my bike to El cajon Harley without an appointment. My bike was in & out the same day. I was very surprised about the price. I expected to pay about twice what they charged. Much more important than the price, the work was done perfectly. The bike ran great and I feel very safe blasting down the road knowing I had the right shop do my work.
From now on EL CAJON HARLEY WILL BE THE ONLY SHOP TO WORK ON MY BIKE!!!
The entire staff has always treated me like a friend. I know most of thier names & they even know mine. What a wonderful facility!
By: Dennis Ward
Campo, CA
Overall Rating: Star Star Star Star Star
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This is the second bike i bought here. From the Manager on down they are the fairest and most honorable i have ever done business with. I can not say how very happy i am with them.
By: Barrie Mead
El Cajon, CA
Overall Rating: Star Star Star Star Star
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Let's see, what can I say about El Cahon Harley. First, I had visited two other dealerships and they too were competitive in their pricing and their inventories were a little larger than ECH. So, what was the difference at El Cahon? Simply stated, the Sales staff (Gregg and Leah) set ECH apart from the competition and of course the mint 2009 Heritage they had sitting in their showroom. Knowledgable, honest and attentive to all my questions (I had their undivided attention for about 45 minutes). You can afterall purchase a bike anywhere but there needs to be an overall gut level trust in who you are buying a used bike from, especially one that you have never driven. BTW, some dealerships allow a test drive and some don't. ECH doesn't and that's fair but it makes the need for trust all the more important. This was also my first Harley purchase. Overall, I was very pleased with their treatment of us and the final negotiated price paid for the bike. After the sale, we were taken around and introduced to all of their department managers. So........now we will get to see if the Service and Parts experience is similar. Bottomline? I'd recommend you give ECH a shot at your business.
-Anonymous
Overall Rating: Star Star Star Star
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I bought a 2011 Heritage Softtail and wanted to say that everybody at El Cajon Harley was fantastic. There was no pressure from the sales person, they were able to answer all my questions, they were friendly, down to earth yet professional and made me feel very comfortable. I shop their for all my accessories and everyone is so helpful. My wife loves the clothes and I have to drag her out or she'd spend all day looking.


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By: Mike Howard
Lakeside, CA
Overall Rating: Star Star Star Star Star
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El cajon harley made sure that I got what i wanted, and was willing to help me out to get there. between the salesman grieg riley, the sales manager and the general manager they all helped me feel welcome and appericated. i would recomend el cajon harley to others.
By: adam tarrance
lakeside, CA
Overall Rating: Star Star Star Star Star
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I have been buying motorcycles for 49 years, this dealership has a customer first mentality. their sales dept and service work hard for customer satisfaction. This has been the best experience i have had dealing with any dealership.
I traded in my Honda Goldwing for a new 2012 softtail deluxe they gave me a fair trade in and a great price on the new bike.
I can not say enough good things about the company, I highly recommend them.
Barrie Mead
By: Barrie Mead
El Cajon, CA
Overall Rating: Star Star Star Star Star
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Thanks for the great service and care I have received this past year for El Cajon Harley. It seems that through you leadership, ECHD just gets better and better. The only stand out at ECHD is ECHD itself. the staff shines! I have had great rides with my Ultra Classic. that is what I bought the bike for. But great rides do not come just with the bikes. It also needs those people behind the bike to make and keep the rides great. The service department has been great. Anytime I have had a problem, they were always there. Whether it wassomething that can be solved over the phone, or I needed to bring the bike into the shop, Matt and his department has always been there to help. The ladies in apparel have been the best when it comes to servcie. I wish I could pick out one that shines over the rest, but they all are great. Tina always has the knack for great conversation and making the customer feel good and important. Sales have always been there after the sell. they are always asking if there is anything they can do to make the experience better. the experience I have hadwith the bike and my dealings with them has been the best. There is always a happy face to meet customers as they come into the store! Pars department has been extremely helpful and looks out for the customer and the bike. They have not failed me in any way. they always make suggestions, but never sacrifice the service and care that one expects for Harley-Davidson dealer. they have always answered questions I have had in the past and am sure they will do so in the future. I trust their judgment to the max as I do the other deparments. I appreciate the great care Paul has taken with my bike. the one thing I am grateful for is the fact that he probably knows my better than I do. With that knowledge, I know I can always depend on him and the rest of the staff to insure my satisfaction with the rides and service. I only wish that I could put into words the satisfaction and appreciation I have with the whole dealership. But that would take too long and would be a book in itself. Please express my gratitude to all and especially those who made ECHD happen! Thanks very much!
-Anonymous
Overall Rating: Star Star Star Star Star
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There are no real standouts at El Cajon Harley. That is because they are all great in what they do. Eric is always out and about on the floor talking with Harley owners or potential owners. The service department is the best I have ever dealt with whether it has been with cages in the past or other bike dealers. The entire dealership is there for the rider and the bike. Even the owner has been on the floor shaking hands with customers and talking with them. Thanks for the great experience with the bike and the service afterward the sell. You guys are the greatest!
By: Donald 
SPRING VALLEY, CA
Overall Rating: Star Star Star Star Star
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The guys at El Cajon Harley are great. no pressure sales and Rob helped me select the perfect bike that I felt was right for me and get financing. Jeff the sales manager took great care of us as well as the staff in parts and apparel.
By: Billy 
Santee, CA
Overall Rating: Star Star Star Star Star
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Purchased a new bike from El Cajon recently. It is my 3rd Harley and first purchase from El Cajon. Staff is all very friendly and helpful. I live a couple hours north of Dealership, but would definately make the ride when another bike is purchased. Would surley recomend to anyone.
By: Dean 
Moreno Valley, CA
Overall Rating: Star Star Star Star Star
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A huge thanks to the folks at ElCajon HD. Found myself stranded on the road with a flat tire over 200 miles from home. Manaaged to worry the bike to the dealership and prepared myself to be hosed. Turns out a valve stem went bad. I got out of the service dept for $50. FIFTY DOLLARS! You guys rock. HONEST service dept, employees on the floor and behind the counter were a blast. Thanks so much folks. We will definately be back and support El Cajon HD
By: Colin 
Apple Valley, CA
Overall Rating: Star Star Star Star Star
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Everyone at El Cajon Halery Davidson is friendly and courteous. I made my 1st Harley purchase at El Cajon Harley Davidson and I will be back for sure. Thanks Jeff, Rob & Jill.
By: Ron  
Imperial, CA
Overall Rating: Star Star Star Star Star
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All around an excellent experience. I was completely underwater with my old bike (a ducati) and was ready to give up riding all together. In a last ditch attempt I went to Harley of El Cajon and was greeted with a friendly attitude as soon as I stepped through the door. Jeff (sales Manager) went over all the options that were available for me and we eventually decided on a trade in route that put me on a new Sportster 48. The staff is very knowledgeable but they don't treat you as a lay person rather a new member of their family. I would recommend El Cajon Harley to all my friends and anyone that isn't sure about their riding future, their knowledge and friendly atmosphere will change your life. Also they are EXTREMELY MILITARY FRIENDLY which you would think most shop are but this was the first time when buying a big ticket item where I felt revered. Thank you El Cajon Harley Davidson and i look forward to my continued patronage.
By: Jan 
La Mesa, CA
Overall Rating: Star Star Star Star Star
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I bought my first HD in 1972 from what then was Chuck Hollenda Harley-Davidson. Since then my wife and I have purchased 8 more Harleys. Never in alll those years have I been dissapointed by any facet of the dealership; sales, service. Staff is knowledgeable, honest and whats to make the prospective buyer and the owner or traveler happy. Great GM, Eric Diaz, grandson of Chuck Hollenda, Cliff, Bryon, Derek in Parts, the guys that spin the wrenches and the women behind the counter have nothing but the cusomers best interest. Just last night I wanted to reach one of the parts men on some personal issue, Janet of Motorclothes was still in the store AN HOUR AND A HALF after closing time and took the call, logged in got his cell number and fixed me up. THATS A GREAT DEALERSHIP
By: Jim 
Alpine, CA
Overall Rating: Star Star Star Star Star
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have been riding harleys for over 35 years, 18 in ca. and bought my first new bike a 2011 Roadking w/103 motor well worth the $ from ECHD. That says something about this dealership and the people who work there. I have been to all 3 local dealers and found ECHD to be the best by far. Thanks, to rob for keeping me in mind when this bike came in. And thanks to Eric,Jeff,Jill you guys are all pros.
By: Jimmy 
Santee, CA
Overall Rating: Star Star Star Star Star
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I've been coming to El Cajon Harley since 1997 when I purchased my first Harley. 14 years and 5 Harleys later, I wouldn't think about going anywhere else. I just had my 'glide in for service and had some accessories installed. From Cliff and Bryan in parts to Paul, Matt and Tyler in service the entire process is remarkably stress free. Bryan made sure all the parts were for the correct application and Paul went beyond to make sure the install was perfect for my size. Eric sold me the first one in '97 as a sales rep. for Chuck Holenda's Harley. If I am fortunate to stick around for awhile I will always deal with the entire crew at El Cajon. Can't say just how much these guys and gals make my visits great.
By: Harlan 
El Cajon, CA
Overall Rating: Star Star Star Star Star
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I bought my first Harley at ECHD in 2007 and enjoyed the experience so much that I've recommended the store many times. I was cruising past ECHD two weeks ago and decided to stop off for some bladder relief....and there on the floor was a 2010 Road King that winked at me as I passed by! They gave me a good trade-in on the Streetbob and the following day I drove away on Miss Scarlett. As always, Jeff and Jill are easy to work with and always greet me by first name when I enter the store. Cliff is amazing in Parts! Thanks again for the experience!!
By: Jim 
Ramona, CA
Overall Rating: Star Star Star Star Star
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My husband was introduced to ECHD last year by a friend (Victor) and bought an 03 Ulltra Classic. On 4/23/2011 we were back to purchase a 2011 Heritage Softail Classic. Rob set us up with a great deal on one, Jeff Perkins the sales manager was great taking care of us and finishing the deal. Like to thank everyone at ECHD staff-Rob, Jeff, Jill, Brian Cliff, Eric and the service guys in getting my bike ready to ride, you guys are the BEST!!!!!!!
By: Virginia Gennie 
El Centro, CA
Overall Rating: Star Star Star Star Star
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